Parcel pick-up and drop-off, by SMARTS

One app.Your carriers.Every store.

Pu + Do = Pick-Up and Drop-Off

Check parcels in from the driver, hand them to customers, accept drop-offs and send returns back, in one flow for every carrier. On an ordinary phone, or inside your till.

Request a demoSee how it works

Parcel handling for these carriers runs at store counters in Switzerland, Germany and Luxembourg today.

DHLUPSDPD7Days
2,000+stores with SMARTS at the till
2019live since

The problem

Still managing parcels across multiple systems?

Every carrier brings its own device, login and steps, and the counter pays for it.

  • !
    Multiple terminalsEach carrier brings its own device, login and workflow, and the counter fills up.
  • !
    Training chaosStaff learn a different system per carrier, and new people take longer to get going.
  • !
    Manual errorsParcels scanned on the wrong device, or lost in the back room.
  • !
    No overviewNobody sees what is waiting on the shelf until the shelf is full.

How it works

Stop the chaos. Start the flow.

The same four moments for every carrier. Scan, confirm, done.

  1. 1
    Carrier to store

    The driver delivers

    Scan each parcel in. It is checked in, on the shelf and in stock.

  2. 2
    Store to customer

    The customer collects

    Find the parcel, check the code or the ID where the carrier asks, capture the signature and hand it over.

  3. 3
    Customer to store

    A customer drops off

    Scan the label, or choose the carrier for a parcel without one, and keep it for the driver.

  4. 4
    Store to carrier

    The driver collects

    Hand over drop-offs and the parcels nobody collected, with the reason recorded.

The app

Built for busy counters.

Large buttons, one scanner and a clear status for every parcel. It runs in the browser of an ordinary phone.

One scanner

Scan the parcel's barcode. The app recognises the carrier and starts the right steps.

JJD 0000 0001 1001
DHLUPSDPD7Days

Signature at the counter

Where the carrier asks, the customer signs on the screen and the signature goes with the pick-up.

Signature

Store capacity

See how full the shelf is, so a full store is visible before it happens.

42
parcels in store200

Panic button

Store overwhelmed? One tap sends operations a report with the store's stock per carrier.

Carrier handover

Drop-offs and returns grouped by carrier, handed over in one step.

DPD2
UPS1
7Days4

Demo mode

Train staff on example parcels, without touching real ones.

TRAINING
DHL JJD…1001
Example: awaiting check-in
TRAINING
DPD 0123…0123
Example: drop-off
TRAINING
UPS 1Z99…0123
Example: return

Four languages

English, German, French and Italian.

Two ways to run it

On a phone, or inside the till.

The steps at the counter are the same. What differs is where the parcel transaction is recorded.

Standalone application

On an ordinary phone

The parcel is recorded
In the application
Fits best
A point that wants parcels without changing its till
Cash-register integration

Inside the till

The parcel is recorded
In the cashier journal, like any other sale
Fits best
A point where cash changes hands, such as payment on collection or at drop-off

At the till, a pick-up is a line on the receipt, recorded with the day's other sales.

For logistics companies

Building a network of pickup points?

First mile and last mile run through the store counter. We provide the store application, connect it to your systems, and build the rest of the chain with you, in your brand.

First mile

A customer drops off a parcel at the store; your driver collects it.

Last mile

Your driver delivers to the store; the recipient collects it there.

Available todayIn-store appPartner stores check in, hand out and accept your parcels on an ordinary phone.
Built with youConsumer appRecipients see where their parcel is, when it is ready and how to collect it.
Built with youNetwork platformYour team sees every store, every parcel and every driver collection in one place.

Mockups with example data. The consumer app and the network platform are built per project, connected to your systems.

  • Your partner stores work with one app, on the phones they already have.
  • We connect carriers one by one, including carriers not connected today.
  • Demo mode trains new partner stores before their first real parcel.
  • English, German, French and Italian today; other languages with the project.
Tell us about your network
SMARTS

Built by SMARTS

The retail integration layer, now at the parcel counter.

SMARTS connects retailers' tills to the services that run through them. The platform has been live since 2019. smarts.hr

4M+Transactions a yearacross all services
2,000+StoresSwitzerland, Germany, Luxembourg
70+Brands and servicesDHL, UPS, DPD, Paysafe and more
2019Live sinceplatform launch

Questions

What people ask before a demo.

Which carriers work with it?

Today DHL, UPS, DPD and 7Days run at store counters in Switzerland, Germany and Luxembourg. We connect further carriers one by one, as a project.

Does the store need new hardware?

No. The standalone application runs in the browser of an ordinary phone. With the till integration, parcels run on the store's cash register.

What does the till integration add?

Each parcel transaction is recorded in the cashier journal like any other sale. That matters where cash changes hands, such as payment on collection or at drop-off.

Can it carry our brand?

Yes, as a project: we put the store application in your brand and connect it to your systems. The consumer app and the network platform are built the same way.

How do we start?

Ask for a demo. We show the counter steps on example parcels in demo mode, then talk about your stores or your network.

See it with your parcels.

Tell us about your stores or your network, and we show you the counter steps in a short call.

Request a demoTell us about your network